Fares on ultra-low-cost airlines can be mighty tempting. I spotted return flights from Abbotsford to Las Vegas for C$150, taxes included. Wow! But having watched the classic video “Cheap Flights” numerous times on Youtube, I was cautious. Was this deal actually bookable? Would extra charges suddenly pop up? What would Swoop be like? Would we have to pedal to keep the plane airborne? Would they tie the doors closed with twine? (I witnessed this on Yemen Airlines back in the ‘70s.) Would there be bathrooms on board? Seatbelts???
I’m happy to report that overall, Swoop—Westjet’s ultra-low-cost line—was perfectly fine. No, you don’t get free beverages or food aboard. Yes, you pay for every piece of luggage, including carry-on. You are allowed one “personal item” about the size of a laptop bag and that’s it. We opted to pay for one large checked bag and stuffed everything else into our “personal items” to avoid paying for carry-on.
There were friendly cabin personnel, there were seatbelts, there were even bathrooms. There was no entertainment system unless you paid, but that didn’t bother us, as the flight was short anyway. Booking the flights was easy and prices were as advertised, other than the charge for baggage, which I expected, and the usual urging to pay extra in order to get two seats together. I ignored that.
Some of the issues I did run into during online check-in:
1/ When I tried to check in using Internet Explorer, the first question was “which airport?” No options were given and clicking produced nothing. You couldn’t write in the box or choose an option. Total fail.
I tried again on Chrome and—wow—amazing! Now it works.
Okay, I’ve been warned and threatened online many times that my Internet Explorer is “no longer supported” and will soon be completely defunct. Bleah. But I strongly suspect that I’m being “encouraged” to switch to Chrome by The Powers That Be through them deliberately undermining IE. I don’t like it, so I’m docking Swoop marks for having a site that doesn’t work in IE. So there.
2/ Filled in all the tedious info over several pages and finally got to the end. It asks do you want to download, email, or print your boarding passes? I choose email. It gives me a message that says to ask a Swoop agent at the airport for my boarding pass. I try choosing “download” instead. Gives me the same message. So obviously, YOU CAN’T GET YOUR BOARDING PASS ONLINE. Why don’t they just tell you that? Or better yet, forget about forcing us to check in online, since you can’t get your boarding pass anyway?
On the up side, after I ignored yet more encouragement to pay extra for seat selection, I did get assigned two seats together, despite refusing to pay for the privilege. I have heard that some airlines will deliberately separate travellers to punish them for not choosing paid seat selection, so Swoop earns a thumbs up by not doing that—at least in our case.
Processing at the airport was par for the course. Once we settled in to wait, however, we glanced at the Departures board only to be plunged into the traveller’s nightmare: Flight delayed. The first few flakes of snow began to drift down. This did not look good. Apparently, although our plane was sitting by the terminal, our flight was delayed because other flights coming in were late due to bad weather elsewhere. One of those mysteries of airline travel.
We sat in the terminal for about an extra hour, watching the snow get thicker and thicker. At last, we were permitted to board. Remember those quaint old days of flying when you had to walk across the tarmac and then clamber up a rickety mobile staircase to the plane? Well, folks, you can live those days again at Abbotsford Airport. Slithering along on the slushy ground while a howling wind hurls snowflakes the size of toy poodles at your face will give you a whole new appreciation of why they invented the skybridges that, in the twenty-first century, usually allow you to stroll in climate-controlled oblivion from lounge to plane.
But I digress. Neither the weather nor the boarding setup can be held against Swoop.
So we wedge ourselves in our seats. And wait some more. About two hours we sat on the ground. With my window seat, I had a lovely view of the white stuff accumulating on the runway. At least the pilot came on the intercom periodically, letting us know what was happening and expressing his own frustration at the situation. I’m not sure there was anything else the crew or airline could have done, so I’m not blaming them. The story was that there is only ONE de-icing crew at Abbotsford, and all those other flights that were late needed to be de-iced and sent on their way before we could go. Of course.
Long story short, we did eventually arrive in Vegas, three hours late.
In contrast, our return was almost a breeze. Flight boarded on time, departed on time, and arrived on time. Just as we came in for our final approach to the runway, some heavy winds hit us and the plane was thrown around in a manner that made me flash through my Ready to Die list: Will prepared and filed somewhere safe. Check. Executors know where to find it. Check. Power of Attorney created. Check. Clean underwear. Check. Bed made. Dammit.
Fortunately, the Swoop pilot brought us in safely, we “deplaned” (what an annoying idiom that is!), zipped through a shortish customs line, and were in a taxi on our way home in less than an hour.
For $150 return, I figured I did okay. I had low expectations and was pleasantly surprised. I’ve paid high prices on regular airlines and had worse service. The truth is that flying today on most airlines is such a frustrating, uncomfortable endurance test that it’s hard to see what distinguishes an ultra-low-cost airline from the others.
In the song “Cheap Flights,” the hapless passenger attempting to leave the plane discovers “If you haven’t paid to use the stairs, you’ll have to fecking jump.” We were relieved that this was not the case on Swoop. Not yet.